Department of Library Services
+27 12 420 2235/6


In-house surveys   |   LibQUAL+® survey

The Library Service regularly conducts client surveys to get feedback on services and products and to measure overall client satisfaction.

In-house surveys are done on a specific day by a group of library staff assisted by Marketing students who have one-on-one conversations with library clients based on a set of questions. Clients inside the libraries, students in coffee shops and elsewhere on campus are targeted.

LibQUAL+® is a standardised international online survey taken by many libraries worldwide. The survey consists of 22 questions plus general comments. Analysed results are provided to libraries together with the raw data which can be mined to extract more detailed information.

Client Satisfaction Rating 2004-2017

In-house surveys
LibQUAL+® surveys

ServQUAL survey 2001