| The
Library Service regularly conducts client surveys to get
feedback on services and products and to measure overall
client satisfaction. |
| |
| In-house
surveys are done on a specific day by a group of library
staff assisted by Marketing students who have one-on-one
conversations with library clients based on a set of
questions. Clients inside the libraries, students in coffee
shops and elsewhere on campus are targeted. |
| |
|
LibQUAL+® is a standardised international
online survey taken by many libraries worldwide. The survey
consists of 22 questions plus general comments. Analysed
results are provided to libraries together with the raw data
which can be mined to extract more detailed information. |
| |
|
Client Satisfaction Rating 2004-2009
 |
|
In-house surveys |
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2004 |
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2005 |
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2006 |
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LibQUAL+® surveys |
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|
2005 |
|
|
2009 Report:
Overall /
Faculty Libraries in Merensky /
Faculty Libraries outside Merensky |
|
Survey: English /
Afrikaans |
| |
Feedback to participants
English / Afrikaans
/
Powerpoint for plasma screens |
|
|
|
ServQUAL survey 2001 |
